CARE INSTRUCTIONS Remove your jewellery when exercising, showering, swimming and hand washing. DO NOT rub or scratch your jewellery against other jewellery or hard surfaces to avoid the plating from wearing off. DO NOT use any harsh chemicals, polishing cloth, or jewellery cleaners. We recommend to gently clean your jewellery with a soft cloth. Perfume, hair spray and cosmetics can easily affect the plating. Avoid contact with these and wipe away any residue if it does come into contact.
Free Standard Shipping on orders over $200 within Australia. Free Express Shipping on order over $300 within Australia.
Australia Standard: $8 Australia Express: $15 International: $30
Due to on-going restrictions in place in NSW our warehouse is currently experiencing delays in order processing and dispatch. We will be working extremely hard to ensure that your order is dispatched on time, however, there may be a 1-2 delay in some instances.
Further to this, we are being advised that there are delivery delays throughout Australia with all carriers, this is the result of an increase in online shopping, increased road closures and less frequent flights. We are also seeing significant delays with international shipments due to reduced flights.
We appreciate your patience during this time.
For more information on delays, Australia Post are sharing updates here
All Full price Orders placed before 10:00am AEST will be dispatched the day of purchase. Full Price Orders placed after 10:00am will be dispatched the following business day.
Please note: Due to the high volume of sale orders, all sale orders are processed within 1-2 days of purchasing, if you purchase from final sale, we cannot guarantee that your order with be dispatched on the same day of purchasing.
Please note: For regional deliveries, please allow an extra 3-5 business days. Please feel free to get in touch with us to find out exactly how long this will take for your designated area.
Domestic orders are shipped via Australia Post or DHL. Once your order has been dispatched, you will be sent a confirmation email with a tracking number to the email address linked to your order. Your parcel can be tracked through the nominated carrier’s website. The nominated carrier will be specified in the confirmation email.
All deliveries to residential addresses must be signed for. Should you be unavailable at your provided shipping address, the courier company will advise you regarding re-delivery.
Any items returned to BY JOHNNY will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are re-directed to a local post office or alternative facility for collection.
Please ensure your delivery address is accurate, as we will not be held responsible for delayed or ‘lost’ parcels.
We endeavour to get your online order to you as quickly as possible, however, we cannot guarantee next day delivery in all cases. Our carrier services are not always seamless with deliveries, sometimes there are situations that can cause unavoidable delays.
If you happen to place your online order over the weekend or on a public holiday, the order will be processed and dispatched the next working business day. There will always be unavoidable delivery delays surrounding public holidays.
Thank you and Happy Shopping!
Please, allow between 10-15 working business days to receive your parcel from the time you place your online order.
For all International purchases, we will use DHL's 'Express Worldwide' service to ship your order. Once your order has been shipped, you will be sent an email containing your tracking number for this parcel, so you may view the delivery progress. Progress can be checked on the DHL website: www.dhl.com
Please, be aware that some international shipments can be subject to Customs or Import Duties / Taxes once they reach their destination. In these circumstances, the responsibility falls on the receiver to pay the appropriate charges to release the goods from shipment. If you would like more information regarding customs or import duties taxes, please contact your local customs office, to receive an exact quote.
RETURNS & EXCHANGES
Full priced items are eligible for a refund less postage, exchange or online store credit, when returned with us 14 days from delivery. An RA must be requested within 7 days of delivery to be eligible.
Swimwear Due to hygiene reasons all swimwear must be tried on wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or shows signs of wear.
Shoes Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
Masks Due to hygiene reasons masks are unable to be refunded or exchanged.
Due to hygiene reasons, earrings are unable to be refunded or exchanged.
Final Sale or items purchased with a Promotional Discount Code are eligible for an exchange (where available) or online store credit only. View relevant codes that will not be eligible for a refundhere.
Welcome Code Purchases - full priced items that are purchased with our 10% off Welcome Code are still eligible for a full refund less postage or online store credit.
CONDITIONS OF RETURN
- All returns and exchanges must be initiated within 7 days of delivery. - Once you receive your RA# items must be shipped back within 7 days - Items must be in original conditions (including tags) and must not have been worn, altered or washed
Any returns who do not meet the above conditions will be rejected and you will be notified via email.
HOW TO INITIATE A RETURN
To initiate a return or exchange please visit the ‘Assistance’ menu orhere, select ‘Request a Return’ and follow the prompts. Once your return or exchange request has been approved/rejected you will receive an RA number via Email.
RETURN SHIPPING COSTS
All return shipping costs and responsibilities fall to the customer, we recommend returning with a tracking number so that you are able to track your parcel. BY JOHNNY do not take responsibility for any parcels that are lost in transit or damaged on return to us.
BY JOHNNY do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.
All refunds are less shipping, we do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.