We hope you love every purchase you make with BY JOHNNY, however if you are not completely happy with your purchase you may return your garment for a refund, exchange (where available) or store credit.
Full priced items are eligible for a refund less postage or online store credit.
Final Sale or items purchased with a Promotional Discount Code are eligible for an exchange (where available) or online store credit only.
Welcome Code Purchases - full priced items that are purchased with our 10% off Welcome Code are still eligible for a full refund less postage or online store credit.
Please note: Due to health and safety reasons, we are unable to accept returns of masks.
All returns and exchanges must be initiated within 7 days of receiving your order. To initiate a return or exchange please visit the ‘Assistance’ tab on BYJOHNNY.com.au, select ‘Request a Return’ and follow the prompts. Once your return or exchange request has been approved you will receive an RA number via Email.
Once you receive your RA number & return instructions items must be shipped back within 7 days. Items returned outside of this period will not be accepted.
Items must be in original condition (including tags) and must not have been worn, altered or washed.
Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer eligible for a return. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns period.
All return shipping costs and responsibilities fall to the customer, we recommend returning with a tracking number so that you are able to track your parcel. BY JOHNNY do not take responsibility for any parcels that are lost in transit or damaged on return to us.
Due to hygiene reasons all swimwear must be tried on wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or shows signs of wear.
Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
BY JOHNNY do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.
Refunds less postage - We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.
If you are experiencing issues with your return, please contact firstname.lastname@example.org
THIRD PARTY PAYMENT PORTALS
Refunds are not available on purchases made through third-party payment portals. Third Party Payment Portal transactions at BYJOHNNY.COM.AU are eligible for an exchange only.