We hope you love every purchase you make with BY JOHNNY, however if you are not completely happy with your purchase you may return your garment for a refund (if eligible), exchange (where available) or store credit. If you believe your item to be faulty or damaged, please ensure you contact our customer service team within 24 hours of receiving.
Full priced items are eligible for a refund less postage, exchange or online store credit, when returned with us 14 days from delivery. An RA must be requested within 7 days of delivery to be eligible.
Due to hygiene reasons all swimwear must be tried on wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or shows signs of wear.
Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
Due to hygiene reasons masks are not eligible for a refund.
Due to hygiene reasons, earrings are unable to be refunded or exchanged.
FINAL SALE OR PROMOTIONAL DISCOUNTS
Final Sale or items purchased with some Promotional Discount Codes are eligible for an exchange (where available) or online store credit only. The below codes that will not be eligible for a refund:
Welcome Code Purchases - full priced items that are purchased with our 10% off Welcome Code are still eligible for a full refund less postage or online store credit.
CONDITIONS OF RETURN
- All returns and exchanges must be initiated within 7 days of delivery.
- Once you receive your RA# items must be shipped back within 7 days
- Items must be in original conditions (including tags) and must not have been worn, altered or washed
Any returns who do not meet the above conditions will be rejected and you will be notified via email.
HOW TO INITIATE A RETURN
To initiate a return or exchange please visit the ‘Assistance’ menu or here, select ‘Request a Return’ and follow the prompts. Once your return or exchange request has been approved/rejected you will receive an RA number via Email.
RETURN SHIPPING COSTS
All return shipping costs and responsibilities fall to the customer, we recommend returning with a tracking number so that you are able to track your parcel. BY JOHNNY do not take responsibility for any parcels that are lost in transit or damaged on return to us.
BY JOHNNY do not refund international prepaid tax and duties paid should you wish to return an item. You may be able to contact your local customs office to obtain your tax refund.
All refunds are less shipping, we do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.
If you are experiencing issues with your return, please contact email@example.com
THIRD PARTY PAYMENT PORTALS
Refunds are not available on purchases made through third-party payment portals. Third Party Payment Portal transactions at BYJOHNNY.COM.AU are eligible for an exchange only.