What information do we collect from you?
We collect personal information in order for you to be able to place an order, register for an account with BY JOHNNY or sign up to our newsletter. We will only collect personal information from you via our website or other communications such as by email, in person or over the phone. You are not obliged to provide any personal information to us, however, should you choose to withhold requested information, we may not be able to provide you with the goods or service that require the collecting of that information.
When you register with BY JOHNNY, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfil your order. When placing an order, we ask for your telephone number, this number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
If you opt to pay for your order by credit/debit card, we will collect your credit/debit card details to process the transactions. Saved credit/debit card details will never be shared with third parties and will only be used for the purpose of processing your order, using our payment partners systems. Additionally, we may also obtain information as a result of authentication or identity checks.
We will at all times comply with privacy laws with respect to any of your personal information we collect.
Collection of computer Data
When you visit BYJOHNNY.COM.AU our servers along with Google Analytics track and record information that your browser sends. This data may include the following: IP Address, pages viewed, product viewed, referring sites, time spent on site, product purchase information and other statistics relating to browsing behaviours. The information obtained is not personal in nature and does not provide information relating to individual users. This information is only used for the purpose of analysing information in order to improve our product offering and user experience, store what is in your shopping basket and ensure that our marketing is relevant.
By using our website, you agree that we can place the below types of cookies on your device and access them when you visit the site in the future:
1. Functionality: to help us personalise content for you, enable you to browse the website and use features like our shopping basket.
2. Preference: Our website will remember preferences you make, for example your location, language or log-in details. This will help make your shopping experience simpler and more personal to you.
3. Analytics: used to measure and analyse how our customers are using the website. This allows us to continuously improve our website and your shopping experience.
4. Targeting or Advertising: these cookies are used to deliver adverts relevant to you. In addition, they help to limit the number of times you see an advertisement as well as help us to measure the effectiveness of our advertising campaigns.
If you wish to delete any cookies that are already on your computer, you can refer to the help and support area available on your internet browser for further instructions.
From time to time, we may employ third party business partners to utilise this information on our behalf. We may also share this information with third party business partners to provide you with targeted advertising. In such cases, these third parties are subject to confidentiality agreements.
How we may use your personal information
Your personal information may be used to process orders, payments and to assist in providing you with a personalised shopping experience. Your personal information will also be used to fulfil and deliver your orders and manage your account. Personal information that you provide may, in required instances, be disclosed to a credit reference or fraud prevention agency, which in turn, may keep a record of that information. Your information may also be disclosed to the following parties;
- Where there is a legal obligation to do so, to any relevant government, judicial and regulatory body
We may also use your personal information to send you email marketing updates but only ever if you have opted in as a preference (see next section for more information on this). We do not sell your personal information to third party marketing companies.
Disclosure of Personal Information
Before we disclose personal information about you to a third-party business partner, we take reasonable steps to ensure that said third parties do not breach APPs in relation to this information.
The kinds of Third-Party business partners we may disclose this personal information to includes delivery service providers, IT Service Providers and our advisors including professional advisors (legal and financial advisors).
We intend to use your personal information in direct marketing, however, we will not do so unless we have received your consent.
When you register you will be given the option to opt-out of subscribing to our regular update service which may send you emails regarding offers, new products, one-off marketing promotions, campaign material and website updates.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed. Any email you receive from us will contain an automated unsubscribe link, allow you to opt-out of that particular email communication. You may also opt out of our direct mail service by contacting our team on 02 9669 2000 or by email at firstname.lastname@example.org
Accessing and Updating of Personal Information
We will endeavour to keep your personal information accurate, complete and up to date. You can assist us with this by letting us know if you notice errors or discrepancies in information we hold about you by letting us know if your details change.
At anytime you may request access to your personal information by contacting us, which we will provide within a reasonable time.
If for any reason you are concerned that the personal information we hold is not correct and you have an account with us, please visit our website and, after logging in using the sign in at the top right on the home page, your personal information will be made available for you to review and update if required. Only you or, if requested, a member of the customer care team, may access your personal information from the website using your password and user ID. Please note, that once an order has been processed you cannot update your shipping address from this section – you will need to contact email@example.com directly.
Retention and Security of Personal Information
We will not keep your personal information longer than is necessary for fulfilment of the purposes specified above for which they are, or are to be, used. Personal information provided by you is retained if the purpose for which the personal information was collected still exists, it is so required by law, statue or regulation, or it is in the public interest.
At all times, we will take all reasonable steps to ensure that your personal information is protected. We will also deleted and de-identify any of your personal information that is no longer needed.