Shipping & Delivery

CHRISTMAS & NEW YEAR DELIVERY INFORMATION

AUSTRALIA POST
STANDARD ORDER CUT OFF
*NT – 12pm AEST Monday, 16th December
*NSW, ACT, VIC, QLD, SA, TAS & WA – 12pm AEST Wednesday, 18th December

EXPRESS ORDER CUT OFF
*NSW, ACT, VIC, QLD, SA, NT, TAS & WA – 12pm AEST Friday, 20th December

SAME DAY DELIVERY – RENDR *Available for Sydney Metro areas only.
**The below may change if Rendr updates hours due to peak season backlog. Please contact (02) 9669 2000 if you have any Sydney Same Day Delivery Questions.

Place order by 10am each day to receive same day.

SAME DAY DELIVERY AVAILABLE ON ALL DAYS OTHER THAN:

Wednesday 25^th December
Thursday 26^th December
Wednesday 1^st January
Not available on weekends

CLICK & COLLECT
Click and Collect from our Head Office is available 9am-5pm every week day. **Head office will be closed on Public Holidays.

Head Office is closed over the weekend - Click and Collect not available over the weekend.

HOLIDAY PERIOD PICK UP OPTIONS:
Click and Collection available 9am – 2pm;

Friday 27^th December
Monday 30^th December
Tuesday 31 December

**If you have any further questions about your Christmas ordering, please feel free to chat to our Customer Care Team here.

GIFT WRAPPING
Gift Wrapping is now available - Cost: $5

SHIPPING PRICES

Express (1-3 Days): $15
Standard (2-5 Days): $10 | Free on orders over $200 within Australia
Same Day Delivery: $20
Click and Collect: Free
International: $30

SHIPPING DELAYS

Due to the high volume of orders we are experience during sale and promotional periods, there may be a 3-4 day dispatch delay in some instances. We will be working extremely hard to ensure that your order is dispatched as soon as possible.

PRE ORDERS

Any orders containing a Pre Order item will not be dispatched until the full order is available. We recommend any pre order items be ordered separately to any items you wish to receive for immediate dispatch.

SHIPPING DETAILS

Standard (2-5 Days)
Cost: $9.95

Express (1-3 Days)
Cost: $15

- Full priced orders placed before 10AM AEST will be dispatched the day of purchase
- Orders placed after 10AM AEST will be dispatched the following business day.
- Final sale orders can take an extra 1-2 days for dispatch
- Signature required on delivery
- We will endeavour to get your online order out as soon as possible, however, we cannot guarantee next day delivery in all cases. In some instances, our carriers may face unavoidable delays.
- Click here to see anticipated delivery for your location

Same Day Delivery
Cost: $20

We have partnered with Rendr to offer Sydney Metro customers Same Day Delivery.

- Orders must be placed before 11am to be eligible for same day delivery. Any orders placed after 11am will be delivered on the next business day.
- Any orders placed on the weekend or public holidays will be sent the next business day.
- Eligible for any delivery address within 25km of BY JOHNNY HQ - St Peters NSW, 2044 - See map below for reference

- If your order is eligible for same day delivery, the option 'Same Day Delivery' will appear at checkout. If you can't see it there, this means that your address unfortunately is not within 25km from our HQ.
- Recipient must be available at specified address to 'Sign for delivery'. We do not allow 'Authority to leave'. If you are not present to sign for the delivery, the shipment will be returned to BY JOHNNY HQ - a refund on shipping costs will not be authorised in this case and any additional shipping costs will be incurred.
- Ensure an accurate mobile number is included at checkout, this is so our delivery partner can contact you if required.
- If delivering to a business, please ensure you include the business name and any additional delivery information.

Click and Collect from BY JOHNNY HQ.
Cost: $0

Unit 9, 8-10 Burrows Rd, St Peters, NSW 2044

- Available from 9:30am - 4:30pm AEST Monday to Thursday and 9:30am-3pm Fridays.
- Your order will be ready within 24 hours of order confirmation - unless your order is final sale.
- You will be notified via email once your order is ready for collection.
- Sale period can have fulfilment delays of 2-3 days.
- Collection from front door entrance only - no warehouse entrance collections can be facilitated.
- Pick-up only: we are unable to facilitate garment try on's or entry into warehouse/showroom

International (Approx. 10 business days)
Cost: $30

- Some shipments may be subject to customs or import duties/taxes once they reach their destination
- Import duties/taxes are the responsibility of the receiver to pay in order to release the goods.
- Currently we only ship to the following Regions; New Zealand, North America, Canada, UK, EU Zone and Singapore - if you are located outside of these regions and looking to place an order, please contact info@byjohnny.com.au

ADDITIONAL INFORMATION

If you place your online order over the weekend or on a public holiday, the order will be processed and dispatched the next working day. There will always be unavoidable delivery delays surrounding public holidays.

If you live in a regional area, please allow for an extra 3-5 business days for delivery.

All deliveries to residential addresses must be signed for. Should you be unavailable at your provided shipping address, the courier company will advise you regarding collection or re-delivery.

Please ensure your delivery address is accurate, as we will not be held responsible for delayed or 'lost' parcels. Any items returned to BY JOHNNY will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are re-directed to a local post office or alternative facility for collection.

During collection launches or sale periods there may be a delay in shipping of 3-5 days. Our team will endeavour to advise you on any delays as soon as possible, however, please keep this in mind when shopping.