Shipping & Delivery

Free Standard Shipping on all orders within Australia
Free Express Shipping on orders over $300 within Australia

COVID-19 DELAYS

Due to on-going restrictions in place in NSW our warehouse is currently experiencing delays in order processing and dispatch. We will be working extremely hard to ensure that your order is dispatched on time, however, there may be a delay of dispatch by 1-2 days in some instances.

Further to this, we are being advised that there are delivery delays throughout Australia with all carriers, this is the result of an increase in online shopping, increased road closures and less frequent flights. We are also seeing significant delays with international shipments due to reduced flights.

We appreciate your patience during this time.

CHRISTMAS DELIVERY CUT-OFF DATES

Our shipping carrier Australia Post has advised that they are anticipating an exceptionally busy peak period this holiday season. As such, Australia Post have advised that all orders need to be placed before the following dates if you wish to receive your order before Christmas. 

AUSTRALIA (EXCL. WA AND NT)

Standard Shipping – 13th December
Express Post – 20th December

WA AND NT

Standard Shipping – 10th December
Express Post – 17th December

INTERNATIONAL

3rd December

Unfortunately, all shipping carriers will face delivery delays over this period that are beyond our control. We recommend placing your order as early as possible before the cut-off date to ensure delivery before Christmas.

SHIPPING PRICES

Standard (2-5 Days): Free
Express (1-3 Days): $15 | Free on orders over $300 within Australia
Same Day Delivery: $15
Click and Collect: Free
International: $30

SHIPPING DETAILS

Standard (2-5 Days)
Cost: Free

- Full priced orders placed before 10AM AEST will be dispatched the day of purchase
- Orders placed after 10AM AEST will be dispatched the following business day.
- Final sale orders can take an extra 1-2 days for dispatch
- Signature required on delivery
- Click here to see anticipated delivery for your location

Express (1-3 Days)
Cost: $15 | Free on orders over $300

- Full priced orders placed before 10AM AEST will be dispatched the day of purchase
- Orders placed after 10AM AEST will be dispatched the following business day.
- Final sale orders can take an extra 1-2 days for dispatch
- Signature required on delivery
- We will endeavour to get your online order out as soon as possible, however, we cannot guarantee next day delivery in all cases. In some instances, our carriers may face unavoidable delays.
- Click here to see anticipated delivery for your location

Same Day Delivery
Cost: $15 

- Orders must be placed before 12pm to be eligible for same day delivery. Any orders placed after 12pm will be delivered on the next business day.
- Any orders placed on the weekend or public holidays will be sent the next business day.
- Eligible for any delivery address within 25km of BY JOHNNY HQ - St Peters NSW, 2044 - See map below for reference


- If your order is eligible for same day delivery, the option 'Same Day Delivery' will appear at checkout. If you can't see it there, this means that your address unfortunately is not within 25km from our HQ.
- Recipient must be available at specified address to 'Sign for delivery'. We do not allow 'Authority to leave'. If you are not present to sign for the delivery, the shipment will be returned to BY JOHNNY HQ - a refund on shipping costs will not be authorised in this case and any additional shipping costs will be incurred.
- Ensure an accurate mobile number is included at checkout, this is so our delivery partner can contact you if required.
- If delivering to a business, please ensure you include the business name and any additional delivery information.

 

Click and Collect from BY JOHNNY HQ.
Cost: Free

Unit 9, 8-10 Burrows Rd, St Peters, NSW 2044

- Available from 9:30am - 4:30pm AEST Monday to Friday
- Your order will be ready within 24 hours of order confirmation - unless your order is final sale.
- You will be notified via email once your order is ready for collection.
- Sale period can have fulfilment delays of 2-3 days.
- Must be fully vaccinated. Proof of vaccination will be requested upon arrival.
- QR Code check in at front door.
- Practice social distancing at all times, remaining 1.5m apart from others.
- Please remember to wear a face mask
- Collection from front door entrance only
- Pick-up only: we are unable to facilitate entry into warehouse/showroom

International (10-15 Business Days)
Cost: $30

- Some shipments may be subject to customs or import duties/taxes once they reach their destination
- Import duties/taxes are the responsibility of the receiver to pay in order to release the goods. 

ADDITIONAL INFORMATION

If you place your online order over the weekend or on a public holiday, the order will be processed and dispatched the next working day. There will always be unavoidable delivery delays surrounding public holidays.

If you live in a regional area, please allow for an extra 3-5 business days for delivery. 

All deliveries to residential addresses must be signed for. Should you be unavailable at your provided shipping address, the courier company will advise you regarding collection or re-delivery.

Please ensure your delivery address is accurate, as we will not be held responsible for delayed or 'lost' parcels. Any items returned to BY JOHNNY will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are re-directed to a local post office or alternative facility for collection.