- All returns and exchanges must be initiated within 7 days of delivery.
- Items must be received back at HQ within 14 days of delivery date
- Please note it may take 24hrs to receive request approval.
- Items must be in original conditions (including tags) and must not have been worn, altered or washed
- All returns must be delivered via post to the specified returns address provided. If you wish to return your order in person at our HQ please contact our team via email to confirm a time info@byjohnny.com.au
- If you decide to return your delivery to us yourself and it has been approved by the BY JOHNNY team, the return must be signed for by a BY JOHNNY team member. If the return is left unattended outside our premise it will not be considered delivered and BY JOHNNY does not take responsibility for any loss or damage that occurs as a result.

Any returns that do not meet the above conditions will be rejected and you will be notified via email.

Orders paid via gift card/store credit will be returned onto the gift card/store credit first prior to any other payment methods used.

Full priced items purchased without a promotional discount are eligible for a refund less postage, exchange or online store credit, when received back at HQ within 14 calendar days from delivery. An RA must be requested within 7 days of delivery to be eligible.

Please note it may take 24hrs to receive request approval.

Final Sale/Online Outlet Sale or items purchased with Promotional Discount Codes are eligible for an exchange (where available) or online store credit only.

Welcome Code Purchases - full priced items that are purchased with our 10% off Welcome Code and orders made using
SHOPSETS20 are still eligible for a full refund less postage or online store credit.

To initiate a return or exchange please visit the 'Assistance' menu or here, select 'Request a Return' and follow the prompts. Once your return or exchange request has been approved/rejected you will receive an RA number via Email.

Please note that it can take up to 48 hours to receive your RA#.

Any requests for exchanges will be approved based on stock availability. Exchange stock approval is confirmed via a new order confirmation email. Please ensure to include the requested item when lodging the return to ensure that the stock is secured. All new exchange items will be dispatched upon arrival of original ordered items.

All return shipping costs and responsibilities fall to the customer, we recommend returning with a tracking number so that you are able to track your parcel. BY JOHNNY do not take responsibility for any parcels that are lost in transit or damaged on return to us.

BY JOHNNY do not refund international prepaid tax and duties paid should you wish to return an item. You may be able to contact your local customs office to obtain your tax refund.

All refunds are less shipping, we do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.

If you are experiencing issues with your return, please contact info@byjohnny.com.au