DELIVERY COSTS

Australia Standard: $10
Australia Express: $15 | Free on orders over $300 within Australia
International: $30

DELIVERY DELAYS

Due to the high volume of orders we are experiencing at this time, there may be a 2-3 day dispatch delay in some instances.  We will be working extremely hard to ensure that your order is dispatched as soon as possible.  

PRE ORDERS

Any orders containing a Pre Order item will not be dispatched until the full order is available. We recommend any pre order items be ordered separately to any items you wish to receive for immediate dispatch. 

AUSTRALIAN DELIVERIES

All Full price Orders placed before 10:00am AEST will be dispatched the day of purchase. Full Price Orders placed after 10:00am will be dispatched the following business day.

Please note: Due to the high volume of sale orders, all sale orders are processed within 1-2 days of purchasing, if you purchase from final sale, we cannot guarantee that your order with be dispatched on the same day of purchasing.

Please note: For regional deliveries, please allow an extra 3-5 business days. Please feel free to get in touch with us to find out exactly how long this will take for your designated area.

Domestic orders are shipped via Australia Post or DHL. Once your order has been dispatched, you will be sent a confirmation email with a tracking number to the email address linked to your order. Your parcel can be tracked through the nominated carrier’s website. The nominated carrier will be specified in the confirmation email.

All deliveries to residential addresses must be signed for. Should you be unavailable at your provided shipping address, the courier company will advise you regarding re-delivery.

Any items returned to BY JOHNNY will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are re-directed to a local post office or alternative facility for collection.

Please ensure your delivery address is accurate, as we will not be held responsible for delayed or ‘lost’ parcels.

We endeavour to get your online order to you as quickly as possible, however, we cannot guarantee next day delivery in all cases. Our carrier services are not always seamless with deliveries, sometimes there are situations that can cause unavoidable delays.

If you happen to place your online order over the weekend or on a public holiday, the order will be processed and dispatched the next working business day. There will always be unavoidable delivery delays surrounding public holidays.

Thank you and Happy Shopping!

INTERNATIONAL DELIVERIES

Please, allow between 14-21 working business days to receive your parcel from the time you place your online order.

For all International purchases, we will use Australia Post service to ship your order. Once your order has been shipped, you will be sent an email containing your tracking number for this parcel, so you may view the delivery progress. Progress can be checked on the Australia Post website: https://auspost.com.au

Please, be aware that some international shipments can be subject to Customs or Import Duties / Taxes once they reach their destination. In these circumstances, the responsibility falls on the receiver to pay the appropriate charges to release the goods from shipment. If you would like more information regarding customs or import duties taxes, please contact your local customs office, to receive an exact quote.

RETURNS & EXCHANGES

FULL PRICE

Full priced items are eligible for a refund less postage, exchange or online store credit, when received at HQ within 14 calendar days from delivery. An RA must be requested within 7 days of delivery to be eligible. Please note it may take 24hrs to receive request approval. 

Swimwear
Due to hygiene reasons all swimwear must be tried on wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or shows signs of wear.

Shoes
Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.

Masks
Due to hygiene reasons masks are unable to be refunded or exchanged.

Earrings

Due to hygiene reasons, earrings are unable to be refunded or exchanged.

FINAL SALE OR PROMOTIONAL CODES

Final Sale or items purchased with a Promotional Discount Code are eligible for an exchange (where available) or online store credit only. 

Welcome Code Purchases - full priced items that are purchased with our 10% off Welcome Code and orders made using SHOPSETS20 are still eligible for a full refund less postage or online store credit. 

CONDITIONS OF RETURN

- All returns and exchanges must be initiated within 7 days of delivery.
- Items must be returned to HQ within 14 calendar days of delivery date.
- Items must be in original conditions (including tags) and must not have been worn, altered or washed

Any returns who do not meet the above conditions will be rejected and you will be notified via email.

HOW TO INITIATE A RETURN

To initiate a return or exchange please visit the ‘Assistance’ menu or here, select ‘Request a Return’ and follow the prompts. Once your return or exchange request has been approved/rejected you will receive an RA number via Email.

RETURN SHIPPING COSTS

All return shipping costs and responsibilities fall to the customer, we recommend returning with a tracking number so that you are able to track your parcel. BY JOHNNY do not take responsibility for any parcels that are lost in transit or damaged on return to us. 

BY JOHNNY do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.

All refunds are less shipping, we do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.

If you are experiencing issues with your return, please contact info@byjohnny.com.au

THIRD PARTY PAYMENT PORTALS

Refunds are not available on purchases made through third-party payment portals. Third Party Payment Portal transactions at BYJOHNNY.COM.AU are eligible for an exchange only.